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Salesforce Certified Associate Sample Questions (Q68-Q73):

NEW QUESTION # 68
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?

A. Cloud Sales Cloud
B. Experience
C. CRM Analytics

Answer: B

Explanation:
Explanation
The cloud that will decrease the number of incoming calls, empower customers, and increase satisfaction for the insurance call center is Experience Cloud. Experience Cloud is a product that allows companies to create digital experiences for their customers, partners, and employees, such as websites, portals, forums, and mobile apps. Experience Cloud helps the insurance call center to provide self-service options, such as FAQs, knowledge articles, chatbots, and case management, to its customers, so that they can find answers and solutions on their own, without having to call the agents. This reduces the call volume and improves the customer satisfaction and loyalty.

NEW QUESTION # 69
A VP of sales is requesting an easy to understand visual representation of accounts and opportunities that have been worked on by the sales agents in the current quarter in order to identify trends, sort data, and measure the impact of their activities.
What is recommended to meet these requirements?

A. Create a custom tab.
B. Create a list views.
C. Create a dashboard.

Answer: C

NEW QUESTION # 70
A Salesforce Associate is asked to review multiple reports from the current month's folder and bring insight into a meeting.
How should the associate locate all the reports in a single location from the Report object?

A. Click on All Folders and use the search bar
B. Use the Global search bar
C. Click on All Reports and use the search bar

Answer: A

Explanation:
The way that the associate can locate all the reports in a single location from the Report object is to click on All Folders and use the search bar. All Folders is a menu that shows all the report and dashboard folders that the associate has access to. The associate can search for the current month's folder by entering its name or keyword in the search bar and then select it to view all the reports in that folder. Using the Global search bar or clicking on All Reports and using the search bar are not as efficient and accurate as using the All Folders menu, because they will return results from all the reports and folders, not just the current month's folder.

NEW QUESTION # 71
To which Team should a Salesforce associate be added to gain access to an Account and its related opportunities?

A. Opportunity Team
B. Account Team
C. Lead Team

Answer: B

Explanation:
Explanation
The account team is the team that a Salesforce associate should be added to gain access to an account and its related opportunities. The account team is a feature that allows the user to share an account and its related records, such as contacts, opportunities, and cases, with other users who play a role in the account. The account team can include different team members with different roles and access levels. For example, the account team could include a sales rep, a sales manager, a product specialist, and a customer service agent.
The opportunity team is a feature that allows the user to share an opportunity and its related records, such as products, quotes, and activities, with other users who work on the opportunity. The opportunity team does not grant access to the account or its other related records, such as contacts or cases. The lead team is a feature that allows the user to share a lead and its related records, such as tasks, events, and notes, with other users who work on the lead. The lead team does not grant access to the account or its related records, such as contacts or opportunities.

NEW QUESTION # 72
A Salesforce associate tries to create a new user in a sandbox using Astrogetdoudy.org as the username and it fails.
What is the problem with creating the Astro3getcloudy.org' username?

A. Salesforce usernames must include the user s full name and be formatted like an email address.
B. Salesforce usernames must be formatted like an email address with .com at the end.
C. Salesforce usernames must be unique across all Salesforce orgs and that one is already in use.

Answer: C

NEW QUESTION # 73
......

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Reliable Salesforce-Associate Exam Simulator, Salesforce-Associate Vce File

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Salesforce Certified Associate Sample Questions (Q68-Q73):

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